S99my Terms and Conditions – Complete Guide for Malaysian Members

Introduction

Welcome to s99my, an online entertainment platform operating under a valid licence and governed by applicable laws. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and s99my ("Platform", "We", "Company").

This document is provided in English for the convenience of Malaysian players. Any queries regarding these Terms and Conditions may be directed to our customer support team, available 24 hours a day, 7 days a week. We are committed to ensuring this platform remains fair, transparent and safe for all members.

This English version is the primary reference document for Malaysian members. In the event of any discrepancy between language versions, the version applicable to members in Malaysia shall take precedence in resolving any dispute.

By accessing, registering for or using any part of the platform s99my — whether via the website, mobile app, or any other means of access — you expressly and implicitly agree to fully comply with these Terms and Conditions.

• Acceptance of these Terms takes effect immediately from the date you first access the s99my platform.
• You confirm that you are 18 years of age or older and have full legal capacity to enter into this agreement.
• You agree that your use of this platform is for personal entertainment purposes only and not for any commercial purpose without prior written consent from s99my.
• If you do not agree with any term in this document, you are required to stop using the platform immediately and contact our team to close your account.
• Acceptance of these Terms may not be transferred to any third party without the written consent of s99my.

Platform s99my is open only to individuals who meet all of the following eligibility criteria. We reserve the right to verify your eligibility at any time through the established KYC (Know Your Customer) process.

• You must be at least 18 years of age at the time of registration and throughout your use of the platform.
• You must be a private individual registering on your own behalf — not representing any business entity or third party.
• You are not on any gambling exclusion list imposed by any authority and have not been subject to a self-exclusion order from any gambling platform.
• You are not located in a country or territory where the use of online gambling platforms is prohibited under applicable local laws.
• You do not have a diagnosed gambling problem and are not currently enrolled in any gambling-related recovery programme.
• All information you provide during registration must be truthful, accurate, and up to date. False information may result in account suspension and balance freezing.

Each player is only permitted to hold one (1) account only on the platform s99my. Registering multiple accounts is a serious violation that may result in the freezing of all associated accounts and forfeiture of balances.

• One phone number, one email address, and one identification number may only be used to register one account.
• You are solely responsible for maintaining the confidentiality of your account password. s99my shall not be liable for any losses resulting from unauthorised access caused by your own negligence.
• Any suspicious activity on your account must be reported to our support team immediately.
• The KYC verification process requires you to submit a valid identity document such as a MyKad, passport, or Malaysian driving licence.
• Accounts not verified through the KYC process may have lower deposit and withdrawal limits until verification is complete.
• S99my reserves the right to reject any registration application without providing a reason.

All financial transactions on the platform s99my are processed securely using 256-bit SSL encryption. We support a wide range of local payment methods for the convenience of Malaysian members.

• The minimum deposit is RM 30 per transaction, unless otherwise stated in a specific promotion.
• Withdrawals are processed within 5 to 15 minutes for e-wallet methods and 1 to 3 business days for bank transfers.
• The minimum withdrawal is RM 50 per request. Daily and monthly withdrawal limits are subject to your VIP membership tier.
• All withdrawals must be made to an account registered in the same member's name. Withdrawals to third-party accounts are strictly not permitted.
• S99my reserves the right to request additional supporting documents to verify any withdrawal request deemed unusual.
• Any attempt to process transactions using unauthorised payment methods or credit/debit cards not belonging to the member will result in immediate account suspension.
• Deposits cannot be reversed once processed. Please ensure the deposit amount is correct before confirming the transaction.

All bonuses and promotions offered by s99my are subject to the specific terms stated alongside each offer. Members are advised to read the terms of each promotion carefully before accepting it.

• The welcome bonus is only available to new members making their first deposit. Each member is eligible to receive the welcome bonus once only.
• All bonuses are subject to the specified wagering (rollover) requirements. Wagering requirements must be met before any withdrawal from the bonus balance is permitted.
• S99my reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.
• Bonus abuse — including opening multiple accounts, coordinating bets across accounts, and arbitrage strategies — is strictly prohibited and will result in cancellation of all bonuses and account suspension.
• Bonuses may not be transferred between accounts or redeemed for cash directly without fulfilling the specified wagering requirements.
• No-deposit bonus credit ("free bonus") is subject to a maximum withdrawal limit as specified in the relevant promotion terms.

Platform s99my offers a wide range of game categories including Live Casino, Slots, Sports Betting, bingo, and table games. Each category has specific rules that all members must follow.

• All game results are final and cannot be disputed unless there is clear evidence of a technical failure verified by the s99my system.
• In the event of a technical disruption during an active game, s99my reserves the right to void or replay the affected round based on system records.
• The use of automated software, bots, scripts or any tool that provides an unfair advantage in games is strictly prohibited.
• Minimum and maximum betting limits for each game are displayed within the respective game interface and may vary according to your VIP membership tier.
• Any attempt to exploit bugs or system vulnerabilities to gain an advantage in games is a serious violation.
• Odds and payout ratios for all games can be reviewed in each game's information section and are determined by the respective game provider.

We expect all members s99my to conduct themselves respectfully and responsibly while using this platform, including in all interactions with the support team and other community members.

• The use of offensive language, threats or harassment directed at s99my staff or other members is strictly prohibited.
• Any attempt at fraud, document forgery, or providing false information to s99my is a violation that may be reported to the relevant authorities.
• Money laundering or using the platform for any illegal activity is strictly prohibited and will be reported to the relevant authorities.
• Members are not permitted to share their account login credentials with any third party under any circumstances.
• Any attempt to hack, breach, or disrupt the security of s99my systems will result in legal action.

s99my reserves the right to suspend, restrict, or close the account of any member who violates these Terms and Conditions, or for other reasons determined by platform management.

• Account suspension may occur immediately and without prior notice if suspicious activity or suspected fraud is detected.
• During the investigation period, access to the account and all financial transactions may be temporarily frozen.
• Members who wish to voluntarily close their account may contact our support team. Any valid balance will be refunded upon completion of the review.
• Accounts inactive for more than 12 consecutive months are subject to a monthly administration fee as outlined in the inactive account policy.
• S99my's decision to suspend or close an account is final, and an appeal may be submitted in writing to the management team within 14 days.

To the extent permitted by applicable law, s99my shall not be liable for any indirect, consequential, or punitive losses arising from the use of this platform.

• S99my does not guarantee that the platform will always be free from technical disruptions, viruses, or system errors.
• Losses resulting from legitimate game outcomes are the member's sole responsibility and are not eligible for compensation.
• S99my is not liable for any losses arising from unauthorised access to a member's account resulting from the member's own negligence.
• Any service disruption caused by circumstances beyond s99my's control — including natural disasters, internet outages, or third-party actions — is not the platform's liability.
• S99my's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

s99my reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon publication on our official website.

• Members will be notified of material amendments via their registered email or in-platform notifications.
• Your continued use of the platform after amendments are published constitutes acceptance of the revised terms.
• The latest version of the Terms and Conditions is always available on this page with the update date clearly stated.
• If you do not agree with any amendments made, you have the right to close your account before the amendments take effect.