S99my Privacy Policy – Your Personal Data Protection

1. Introduction

Welcome to the s99my Privacy Policy page. We, the management of s99my (https://s99my.onl), fully committed to ensuring that every piece of personal information you share with us is handled with care, security, and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy explains in detail what types of data we collect from you, how it is used, who it may be shared with, and the security measures we employ to keep your information protected at all times. By registering an account or continuing to browse the s99my platform, you are deemed to have read and agreed to this privacy policy.

We believe transparency is the foundation of a healthy relationship between a platform and its users. That is why we strive to present this policy in plain, jargon-free language — so you know exactly how your data is managed.

2. Information We Collect

S99my collects various types of information depending on how you interact with our platform. This information falls into two main categories:

A. Information You Provide Directly:

• Full name as per identity card or passport
• Active email address
• Mobile phone number
• Date of birth (for age verification)
• Bank account or digital wallet details for deposit and withdrawal purposes
• Copy of identity document during the KYC (Know Your Customer) process
• Current residential address

B. Information Collected Automatically:

• Your device's IP address
• Browser type and operating system version
• Pages visited and time spent browsing
• Game session data (wagering, wins, session duration)
• Geolocation data (state or city only, no precise coordinates)
• Cookie data and similar tracking technologies

3. Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. s99my uses your data for the following:

• Registration and Account Management: Allow you to create, access, and manage your s99my account securely.
• Identity Verification (KYC): Comply with regulatory requirements and prevent fraud and money laundering.
• Transaction Processing: Process deposits, withdrawals, and fund transfers quickly and accurately.
• Customer Support: Enable our team to provide effective assistance whenever you need help.
• Personalise Your Experience: Personalise promotional displays, game recommendations, and bonus offers based on your gameplay patterns.
• Platform Security: Detect and prevent suspicious activity, fraud attempts, or unauthorised access to your account.
• Legal Compliance: Fulfil our obligations under Malaysian law and the requirements of relevant regulatory bodies.
• Marketing Communications: Send information about promotions, bonuses, and platform updates — only if you have agreed to receive such communications.

We do not use your data for any purpose not stated above without first obtaining your explicit consent.

4. Sharing Information with Third Parties

S99my does not sell, rent, or trade your personal information to any third party for their own commercial marketing purposes. However, under certain circumstances, we may share your information with trusted parties as follows:

• Payment Service Providers: Financial institutions, digital wallet operators, and payment processors integrated with our platform to facilitate your transactions.
• Technology Providers: Companies that provide the technical infrastructure, cloud services, and security systems we use — all subject to strict confidentiality agreements.
• Regulatory Bodies and Authorities: When required by law or a valid court order in Malaysia.
• Fraud Investigation Partners: Agencies that assist us in identifying and preventing illegal activity or fraud on the platform.

5. Data Security & Encryption

Your data security is our absolute priority. s99my implements multiple layers of technical and procedural protection to ensure your information remains safe at all times:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the latest industry-standard encryption technology.
• Two-Factor Authentication (2FA): We provide an additional security layer to protect your account from unauthorized access.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any unusual activity or intrusion attempts.
• Secure Data Storage: Sensitive information such as passwords is stored in a hashed format that cannot be decrypted.
• Network Isolation: Our data servers are isolated from public access and protected by multiple layers of firewalls.
• Regular Security Audits: We conduct regular penetration testing and independent security audits.

While we take all reasonable measures, no system is 100% immune. We encourage you to also take precautions such as using a strong password, not sharing your login credentials, and keeping your device up to date.

6. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If you find that your information is inaccurate or outdated, you have the right to request that we update it.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to record retention obligations required by law.
• Right to Withdraw Consent: You may withdraw consent to receive marketing communications at any time through your account settings.
• Right to Object to Processing: You may object to the processing of your data for specific purposes, and we will evaluate such requests in accordance with applicable law.

To exercise any of the above rights, please contact our customer support team through the official s99my platform. We will process your request within 14 business days.

7. Cookies & Tracking Technologies

S99my uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for improvement purposes.
• Functional Cookies: Remember your preferences such as language, display settings, and personal choices.
• Analytics Cookies: Collect statistical data used to analyse usage patterns in aggregate and anonymous form.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect platform functionality. By continuing to use s99my, you agree to our use of cookies as described above.

8. Child Protection

S99my is a platform dedicated exclusively to adults aged 18 and above. We do not knowingly collect or process personal information from any individual under the age of 18.

Our registration process includes strict age verification through KYC procedures. If we find that an underage user has successfully registered, the account will be suspended immediately and all related data will be deleted in accordance with established procedures.

9. Changes to This Privacy Policy

S99my reserves the right to modify or update this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or service improvements. Any significant changes will be communicated to you via:

• Prominent notices on the s99my platform homepage
• Notification emails sent to the address registered to your account
• In-account notifications when you log in

The "Updated" date at the top of this page always reflects the latest version of our policy. We encourage you to review this page from time to time. Your continued use of the s99my platform after any changes are published will be considered your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are here to listen and assist you.

You may reach our Data Protection Officer via:

• Official Email: [email protected]
• Live Support: Live Chat available on the platform 24 hours a day, 7 days a week
• Help Centre: Visit page FAQ us for answers to frequently asked questions

We are committed to responding to all enquiries within two business days and resolving more complex complaints within 14 business days.